Question 1

Are all products on Rivly "Made in USA"?

Accepted Answer

No, all products may not be made in the USA, but all businesses that sell on Rivly are based in the USA and majority-owned by Americans. This is an important distinction. While we can’t undo decades of reliance on overseas manufacturing overnight, this is our path to bringing it back. We are passionate about supporting our local communities and businesses. We want to keep jobs, businesses, and tax dollars in the US, as much as possible. Therefore, you can rest assured that you are always purchasing from a local company based in the USA. Additionally, Rivly is the first consumer products marketplace to offer a “Made in USA” search filter to help promote those who choose to manufacture here in the states.

Question 2

How do I find all the products on Rivly that ARE made in the USA?

Accepted Answer

After your search for a product, use the search filter to select only “Made in USA” products and your results will be modified so that only "Made in USA" products will be seen. Please note: the trend of outsourcing manufacturing has been happening for decades and it will take time to bring manufacturing back to the US.  If you know of a good US-based manufacturer that should be on Rivly, please let us know.

Question 3

Are products on Rivly more expensive than Amazon?

Accepted Answer

Not necessarily.  We have many sellers on Rivly who also sell on Amazon, and several that exclusively sell on Rivly.  We’ve asked all sellers on Rivly to match or beat the prices seen on Amazon, while we offer you additional ways to save through quantity discounts and the Rivly United membership, which can help earn you up to 7% back on all purchases (plus your normal credit card rewards which can be an additional 5% given some cards out there). More details are found on our United Membership page.

Question 4

Why don’t you include sellers from outside the US?

Accepted Answer

Many marketplaces have become increasingly saturated with businesses from around the world, while data shows the majority of Americans prefer to support their local businesses and community. Rivly’s goal is to empower these US-based businesses and give small, growing US companies a chance. During the last pandemic event, US consumers found themselves without certain items due to our global manufacturing reliance. In the event of another global disruption, let’s ensure we are not without a business infrastructure to provide the products we need.

Question 5

What kinds of products does Rivly sell?

Accepted Answer

We’re adding new sellers daily, and are selling products in all categories (except digital/downloadable products, customized/personalized items, and a few other items as listed in this list). From baby products to lawnmowers, we want to be the place you go to buy ABSOLUTELY ANYTHING - knowing it’s being sold by a local business.

Question 6

Do you have fast and free shipping?

Accepted Answer

Of course!  Rivly uses many of the top shipping and fulfillment services also used by the largest ecommerce brands, including Fulfillment by Amazon (FBA).  We offer free, standard 3-5 day shipping on all orders along with the free returns we've all grown to love.

Question 7

What is your return policy?

Accepted Answer

Most items on Rivly can be returned for free within 30 calendar days of delivery. Just use our self-service return portal to either print a shipping label or use a QR code to drop off at your local UPS store. For additional details, please see our more detailed return policy.

Question 8

Why choose Rivly for your shopping?

Accepted Answer

You shop on Rivly to support American-owned businesses and keep your dollars close to home. You’ll also find a more personal shopping experience — with deals, cash back, and products from US-based businesses that help local communities thrive.

FAQ

Frequently asked questions